Effective Date: 01 January 2024

1. Overview

At [Your Online Agency Name] (“we”, “our”, “us”), we are committed to providing high-quality services to our clients. If you are not entirely satisfied with your purchase, we’re here to help.

2. Refunds

Eligibility for Refunds

• Refund requests must be made within [number] days of the purchase date.
• Refunds will only be considered for services that have not yet been rendered or where a significant portion of the service has not been utilized.

Non-Refundable Services

• Certain services are non-refundable. These include, but are not limited to:
  • Custom development projects once work has commenced.
  • Monthly subscription fees for services already delivered.
  • Consultation fees for sessions already conducted.

Refund Process

• To request a refund, please contact us at [Your Email] with your order number and the reason for your refund request.
• Once your request is received, we will review your case and notify you of the approval or rejection of your refund within [number] business days.

Approved Refunds

• If your refund is approved, we will process the refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3. Cancellation Policy

Service Cancellation

• Clients may cancel their service at any time by contacting us at [Your Email].
• Cancellations made after the service has commenced may not be eligible for a full refund, depending on the amount of work completed.

Subscription Cancellation

• Subscription-based services can be canceled at any time. Upon cancellation, you will continue to have access to the service until the end of your billing period. No refunds will be provided for the remaining period of the subscription.

4. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Email].

5. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: info@multimediagen.com
• Address: Moulvibazar 3200 , Sylhet, Bangladesh
• Phone: +8801915-706375